Our Services

For Portfolio Managers . . .

Property Damage from Water, Fire, or Smoke?
We handle all size of project within San Francisco. Whether the task is to oversee the dry out, cleanup, abatement or restoration of real property after a loss resulting from a failed wax ring under a toilet or a large water or fire loss that impacted the common area and many units, we are there to assist your client and you through the process.
Insurance Claim Resolution
Is dealing with an insurance claim time consuming or frustrating? Do you have more pressing tasks than time? Does the Adjuster need to walk the loss, including accessing all units, with you? If so, let us take on all of this for you. What sets us apart is that we excel at determining what failed thereby resulting in property damage as well as identifying who was responsible to maintain that which failed.

Making these determinations quickly assures that the correct party and insurance company are put on notice. And, of their responsibility to cover the expense of the loss. As we see it, we mutually owe a fiduciary duty to your client to see that they and their insurer only pay for losses that were rightly theirs. By viewing losses in this manner your client will avoid the dreaded non-renewal as the result of too many claims. Or watch helplessly as their deductible for water losses goes from $5,000 to $25,000 or $50,000 or some hybrid.

Be the hero to your board, as many managers have been, by having us handle the claim on behalf of our mutual client. In the process you will save them from losing coverage, paying higher premiums or deductibles. We are here to help you shine in the eyes of your client even more than you already do!

Capital Improvement or Repair
Is your client in need of planning or executing their next big improvement or repair project? Are they wanting you to undertake management of the project? Assuming that you have the time and experience, will your providing services beyond the scope of the management contract, unwittingly create a liability for you or your employer? We are here to help you avoid this very real risk!

Whether it is addressing concrete spalling, painting of the building exterior or interior, waterproofing or carpeting of the common areas we have you covered. The same is true whether theirs is a full replacement project such as the buildings main electric panel, replacing old water supply or drain lines, roof renewal or upgrading the old or failed windows.

Construction Defect (Pre/Post-Settlement)?
If construction defect is your clients challenge, we are here to help them with the assessment of, the marshalling of bids as well as the planning and execution of the restoration of the property.
Deferred Maintenance?
Does the property suffer from past decisions to defer maintenance? Were those decisions based on budgetary constraints or a lack of political will or guidance? Have you tired of trying to explain to the volunteer board members what their fiduciary duty is to the association and its members? Let us be the messenger or support you in your effort. By engaging us you can stay out of the line of fire.

Having served in the roles of insurance agent, claims adjuster, board member, portfolio manager, member and landlord, we know with certainty that our efforts will provide you and your employer valuable protections from claims that “management” erred or “should be fired”.

Whatever your need, we are here to help you through the project with as little angst as possible. In short, we take on the stress of dealing with the many facets of the project, personalities and politics.

For Property Managers . . .

Property Damage from Water, Fire, or Smoke?
We handle all size of project within San Francisco. Whether the task is to oversee the dry out, cleanup and restoration of real property after a loss resulting from a failed wax ring under a toilet or a large water or fire loss that impacted the common area and many units, we are there to help all parties through the process.
Insurance Claim Resolution
Is dealing with an insurance claim time consuming or frustrating? Do you have more pressing tasks than time? Does the Adjuster need to walk the loss, including accessing all units, with you? If so, let us take on all of this for you.

What sets us apart is that we excel at determining what failed thereby resulting in property damage as well as identifying who was responsible to maintain that which failed. Making these determinations quickly assures that the correct party and insurance company are put on notice. And, of their responsibility to cover the expense of the loss. As we see it, we mutually owe a fiduciary duty to your client to see that they and their insurer only pay for losses that were rightly theirs. By viewing losses in this manner your client will avoid the dreaded non-renewal as the result of too many claims. Or watch helplessly as their deductible for water losses goes from $5,000 to $25,000 or $50,000 or some hybrid.

Be the hero to your board, as many managers have been, by having us handle the claim on behalf of our mutual client. In the process you will save them from losing coverage, paying higher premiums or deductibles. We are here to help you shine in the eyes of your client even more than you already do!

Capital Improvement or Repair
Is your client in need of planning or executing their next big improvement or repair project? Are they wanting you to undertake management of the project? Assuming that you have the time and expertise, will your providing services beyond the scope of management agreement, unwittingly create a liability for you or your employer? Or, put you in the uncomfortable place of telling the property owner “no”?

If so, we are here to help you avoid this risk, and gently persuade the property owner why turning such projects over to an experienced project manager is in their best interest.

Whether it is addressing concrete spalling, painting of the building exterior or interior, waterproofing or carpeting of the common areas we have you covered. The same is true whether theirs is a full replacement project such as the buildings main electric panel, old water supply or drain lines, roof replacement or upgrading the old or failed windows.

Construction Defect?
If construction defect is your clients challenge, we are here to help them with the assessment of conditions, marshalling of bids as well as the planning and execution of the restoration of the property post settlement.
Deferred Maintenance?
Does the property suffer from past decisions to defer maintenance? Were those decisions based on budgetary constraints or a lack of plan?

Having served in the roles of property owner, insurance agent, claims adjuster, board member, portfolio manager, member and landlord, we know with certainty that our efforts will provide you and your employer valuable protections from claims that “management” erred or “should be fired”.

Whatever your need, we are here to help you through the project with as little angst as possible. In short, we take on the stress of dealing with the many facets of the project, personalities and any political headwind.

For Insurers, Brokers & Adjusters . . .

Property Damage from Water, Fire, or Smoke?
We handle all size of losses within San Francisco. Whether the task is to oversee the re-mediation, cleaning, abatement or restoration of real property we are there to guide managers, board of directors, tenants or vendors, through the process and protect the interests of the insurer.
Insurance Claim Resolution
Is dealing with the insured or other claimants cutting into productivity for you or the team? Do you have more claims to handle than you have staff or the time to handle? Do you need to walk the property and access the units? Are you troubled that your company or employer have been unwittingly thwarted from recovery as the result of those pesky Waiver of Subrogation clauses in the C.C. & R’s? Or, because the association or its manager tendered the claim without even considering whether their client would be better off pursuing a third-party liability claim?

If so, let us explain to the property owner and party deemed responsible the reasons why they should consider their options. And, explain the harm to them be it an increase in premium, raised deductible or non-renewal. As well as the importance of pursuing coverage against the errant third-party be it member, tenant or vendor. Our intervention has allowed insurers of HOA’s and OA’s paying for a loss that was really not the associations responsibility then being blocked due to the Waiver of Subrogation clause.

What sets us apart from our competitors is our superior ability to determine what failed, thereby resulting in property damage, and identifying who was responsible to maintain that which failed. Making these determinations quickly assures that the correct party and insurance company are put on notice of their responsibility to make the property owner whole. If we are engaged by the insurer to project manage re-mediation, abatement and restoration of the common area, we believe that we owe a fiduciary duty to see that you are only paying for a loss that is rightfully yours to cover. By analyzing losses in this manner, we will help you avoid paying for something caused when an errant owner or tenant left the bathtub filling unattended or failed to maintain what they had a duty to maintain (wax rings, angle stop, waste overflow). In turn, you will not need to deal with the negative impact of non-renewing a client who filed too many claims. Or with the blow-back associated with raising the insureds deductible from $5,000 to $25,000 or $50,000.

Save yourself or your staff time by engaging us explain to the property owner, board of directors or management company, why for losses caused by third-parties negligence or failure to maintain, it is better for property owner to pursue coverage via a third-party liability claim.

Having been a licensed insurance agent and claims adjuster for decades, and serving as a board member, portfolio manager and property manager for 26 years, we understand first-hand the importance of explaining why the association or property owner should not simply cover all losses. And, with this vast experience we understand precisely what triggers a “Waiver of Subrogation” defense. Thus, we are here to guide your insured with the lawful way and financial reason they can avoid allowing that defense.

Whatever your need, we are here to help you through this claim with as little angst as possible. In short, we take on the stress of dealing with the many personalities or claimants involved in any given loss.

Please ask what we might be able to do for you.

Find out what we can do for you
Contact us for a free consultation, and start your journey to recovery with confidence.